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Privacy Policy

Data protection and Privacy Policy

We respect your privacy.

Please read the following to find out about our practices regarding the collection, use and disclosure of your personal information on our website.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).The information we hold about you is that information given by you at the time of becoming a member, making an enquiry or subscribing to our email newsletter.

Under 18s

We expect children to use our services in the company of adults and we ask that anyone under 18 years of age does not submit any personal information to us.

Information We Collect

Our primary goal in collecting personal information from you is to provide you with a smooth, efficient, and personalised experience while using our website. This allows us to provide services and features that most likely meet your needs, and to customise our service to make your experience easier and quicker.

In registering for membership of Our Flower Patch, information relating to your membership will be passed to our seed supplier for processing purposes only. Your personal information is never sold to other organisations or companies, and may be used in the following ways:

to email you with information related to our activities to contact you in the event of any necessary communication requested by you or initiated by us (e.g. to confirm or check your details) to remind you when your membership subscription is due for renewal, if applicable

The accuracy of your personal details is governed by the accuracy of the information you provide. We do not verify personal information, other than that which is provided for payment purposes. We are not responsible for errors or problems that arise as a result of inaccurate information provided by you.

To fully use our website and make purchases, you will need to register as a customer, where you will be required to provide us with your contact information and some other information to process any orders you place with us. We automatically track certain information about you based upon your behaviour on our site. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand and serve our users. We use a web analytics tool to analyse site usage, how our users arrive at our site, what they do on the site, what browser they are using and on what operating system etc. However, this analytics data, collected via a JavaScript tag in the pages of our site, is not tied to personally identifiable information.

Cookies

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit www.aboutcookies.org for detailed guidance. The following describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete www.ourflowerpatch.co.uk cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)

“Session” Cookies

We use a session cookie to remember your login for you and what you’ve put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then some functionality on the site will be broken - including the ability to place orders.

“Persistent” Cookies for Site Analytics & Performance

Google Analytics

We use this to understand how the site is being used in order to improve the user experience. User data is all anonymous. You can find out more about Google’s position on privacy as regards its analytics service at www.google.co.uk/intl/en/analytics/privacyoverview

Social Buttons

On many of the pages of the site you will see ‘social buttons’. These enable users to share or bookmark the web pages. There are buttons for: Twitter, Pinterest, Facebook ‘Like’ and others. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of www.ourflowerpatch.co.uk. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on www.ourflowerpatch.co.uk. So if you click on any of these buttons, these sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting www.ourflowerpatch.co.uk, and the specific pages you are on, even if you don’t click on the button if you are logged into their services, like Google and Facebook. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

External Web Services

We use a number of external web services on the www.ourflowerpatch.co.uk site, mostly to display content within our web pages. As with the social buttons we cannot prevent these sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads etc.

How We Use Your Information

We use personally identifiable information about you to improve our marketing and promotional efforts, to statistically analyse site usage, to improve our content and product offerings and to customise our site's content, layout, and services. We believe these uses allow us to improve our site and better tailor it to meet our users' needs. We use your email address to send you newsletters or other communications that you have requested from the site. Out of respect for our users we offer an opt-out We use information in the file we maintain about you, and other information we obtain from your current and past activities on the site, to resolve any disputes, troubleshoot problems and enforce our Terms & Conditions. At times, we may look across multiple users to identify problems or resolve disputes.

Surveys and Contests

From time to time our site may request information from users via surveys, contests or for a particular service (e.g. newsletter). Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested will include contact information (as supplied to the site during registration) and may include supplementary information as appropriate to the survey or contest. We will use the contact information to notify winners. We will not publish winners' details on the site though on request we will provide details of any winner's name. If the survey or contest has a sponsor then we may share information given by entrants with the sponsor, but only with the user's consent.

Payment Processing

We collect and securely store any personal information that you provide. Any credit or debit card payments made online are handled on our behalf through the secure servers of Paypal. We do not receive your card details and at no time are these details stored by Paypal as plain text.

Email Communications

As part of the registration process for joining as a customer of Our Flower Patch you have the opportunity to opt in or out to our marketing email communications. If at any stage you wish no longer to receive any emails that you receive from the site you can stop them coming by changing your preferences in the "Newsletter Preferences" section under "My Account". You can also opt-out directly by using the Unsubscribe links contained within these emails.

Our Disclosure of Your Information

We do not sell or rent any personally identifiable information about you to any third party. Unfortunately, due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorise us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, Intellectual Property Rights infringements, or other activity that is illegal or may expose us to legal liability.

Legal Requests

Our Flower Patch cooperates with law enforcement inquiries and other third parties to enforce laws, Intellectual Property Rights and other rights. Local and international law enforcement agencies can request and may receive your personally identifiable information.

Suppliers and Other Service providers

From time to time we use third party Suppliers and Service Providers to facilitate our services. Where any Service Provider collects information directly from you (such as the situation where we ask a Service Provider to conduct a survey for us) you will be notified of the involvement of the Supplier or Service Provider, and all information disclosures you make will be strictly optional.

Control of Your Password

Except as specifically permitted by this section, you may not disclose your Our Flower Patch password to any third parties nor share it with any third parties. If you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password by visiting the "Change Password" section in "My Account". You may, however, disclose your password to certain third parties with whom Our Flower Patch has entered into specific contractual and technical arrangements designed to safeguard your password, in order to enjoy the benefits of those third parties' services. If you wish to change your password you can do so at any time through the "Change Password" section in "My Account" section of the site.

Reviewing and Changing Your Personally Identified Information

You can at any time review and change the information you submitted during registration by visiting the "My Account" section of the site. You must promptly update your information if it changes. Once posted, you cannot change or remove any public postings made in our forums or other message areas or the feedback area. You can at any time ask to see and have removed any information that we have stored on you, though we reserve the right to charge for this service. Please contact Our Flower Patch if you would like your personal information removed. We will retain in our files information you have requested to remove in some circumstances, such as to resolve disputes, troubleshoot problems and enforce our Terms & Conditions. Further, such prior information is never completely removed from our databases due to technical constraints and the fact that we back up our systems. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests that it be removed.

Other Information Collectors

Except as otherwise expressly discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are other members of the Site or other sites throughout the Internet, different rules may apply to their use or disclosure of the personal information you disclose to them.

Security

In order to process and help protect your credit card details, we use SSL (Secure Sockets Layer) to secure all communications between the site and you where sensitive information is being exchanged. This includes (but is not limited to) Registration, Login, My Account and Checkout pages. On the Our Flower Patch site we use best endeavours to safeguard the confidentiality of your personally identifiable information but we do not use encryption to store your personally identifiable information. This is because we do not believe that the personal information we currently collect warrants such measures and the accompanying loss of speed experienced. You should be aware that "perfect security" does not exist on the internet.

Changes to Privacy Policy

If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will make any changes to this Privacy Policy and post them to our site. It is up to you whether you then continue to use the site and The Garden Centre Group’s services following such changes. However, it is assumed that you accept such changes if you continue to use the site and services. If you do not accept such changes then you should stop using the Our Flower Patch site and services and contact us, as per above, should you wish to have any of your data.

If you have any comments or questions about our Privacy Policy, please contact us by clicking here

All material on this website is copyright Our Flower Patch unless otherwise stated.

While every care has been taken to ensure that the information contained in this website is both accurate and up-to-date, the editors accept no liability to any party for loss or damage incurred by reliance placed on the information contained in this website or through omission or errors, how so ever caused.